Refund & Cancellation Policy

14-Day Free Trial — No Credit Card Required

We encourage you to thoroughly evaluate Tiles Ex Doc during your free trial before subscribing. This is our primary satisfaction guarantee.

Tiles Ex Doc operates as a Business-to-Business (B2B) Software as a Service. Because we offer a comprehensive 14-Day Free Trial with full feature access, we assume that any subsequent paid subscription is an informed purchase. Therefore, all subscription fees are strictly non-refundable.

We do not provide refunds, pro-rated refunds, or credits for partial months of service, unused time, or account downgrades. Once a billing cycle (monthly or annual) has commenced, the fee for that cycle is final.

You may cancel your Tiles Ex Doc subscription at any time via your account settings or by emailing support@tilesexdoc.com. Cancellation is immediate, and no lock-in periods apply.

• Monthly Plans: If you cancel your monthly subscription, you will retain access to the platform until the end of your currently paid month. You will not be charged in the following billing cycles.
• Annual Plans: If you cancel your annual subscription, you will retain access to the platform until the end of your currently paid 12-month term. No partial refunds will be issued for the remaining months of the year.

In extremely rare circumstances where a documented, prolonged technical failure on our end prevents you from accessing the Service for more than 48 continuous hours (excluding planned maintenance), you may be eligible for service credits applied to future billing cycles. Service credits are issued at the sole discretion of Tiles Ex Doc Private Limited and do not constitute a cash refund.

Any illegitimate chargebacks or payment disputes initiated through your bank or credit card provider will result in the immediate suspension of your Tiles Ex Doc account. We reserve the right to contest chargebacks using system logs showing account usage and adherence to this policy.

If you believe there has been a billing error (e.g., you were charged twice due to a system glitch), please contact billing@tilesexdoc.com immediately with your invoice details. Genuine billing errors will be rectified and refunded to the original payment method within 7–10 business days.